The refusal of all these refunds bothers me.
From the start, David Braben pitched Elite as a dream project. The reason this worked so well was because so many others shared the same dream. Braben is an emotional, extremely creative guy, and he of all people knows the power of dreams. So he also must be aware of how much
damage he's causing to the dreams of his backers by first bugging out of offline mode, then following that up with all these refusals to offer refunds.
Yet he calmly posts that refunds are available in his Q&A at the same time as those same refunds are being refused.
So...he's okay with that? Really?
Well, if he is, then he's not the man we thought he was. And that's...sad.
But if he
isn't okay with it...why is it happening?
He owns over half the company shares I believe, so it's not like he's frozen out of the decision-making process. Returning money would surely be seen a goodwill gesture in the face of overwhelmingly negative publicity, whereas everyone who's been denied a refund will then go on to post about it on the Frontier forums and anywhere else their angry typing fingers can find. I'm sure FD have enough readies from E-D and the other game titles in their stable to be able to suck up the financial loss of a few (and in the big scheme of things it likely will be just a few) refunds for the sake of minimising the mess they've got themselves into. It doesn't exactly take a mathematical genius to balance that equation and come down on the side of refunds as the better bet.
And yet, here we are.
Reluctantly, I'm forced to conclude that as far as admin is concerned, both David Braben and his entire admin staff at FD are simply not able to tell one part of their anatomy from a certain other part...
