I hate BT

[de Carabas]

Two days with no phone line (and hence no Internet). They've messaged twice to say that my line is fixed but at no point has anyone contacted us or visited the house, or given the opportunity to give any information like the trouble-shooting steps I've gone through! Feckers

Sorry, rant over.

[Lloyd Walls]

Yeap me too. Took them 5 months to sort out the fact that i had paid them twice. Cut me off for non payment 3 times, lost my complaint twice. Eventually managed to sort it and offered £ 10 in comp. Needless to say that a month later I agreed that 3 months free was acceptable as compensation.

Still rather them than the only real alternative of virgin media

[Roger Wilco Jr]

► Show Spoiler

[de Carabas]

And they've missed the resolution time they set of 17:00 today. Surprise, surprise.
After spending an age working my way through the call centre menu system I was told that the engineer did not need to visit my house to fix the issue and he would do the required work tomorrow morning. Seeing as it's not been fixed remotely twice so far I shall not be holding my breath.

[de Carabas]

I'm back connected to the world again! Hello World!

A real person turned up, found the dodgy connection just outside the front door and the Internet is mine once again

I still hate BT.

[Mobius]

i always found BT to be pretty good, the fact that the issue was outside your house makes things a little different as 99% of all issues are at the cabinet.

[de Carabas]

i always found BT to be pretty good, the fact that the issue was outside your house makes things a little different as 99% of all issues are at the cabinet.

Yeah, I know. I was just doing the annoyed customer demanding instant first time resolution thing.